Frequently asked questions

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Do neck creams actually work?

Many don't, mostly because people stop using them. A cosmetic cream can improve how your neck looks and feels (hydration, smoothness, the look of firmness) with steady nightly use. It is not a neck lift and doesn't change the structure of your skin.

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I have sensitive skin. Will TrueContour irritate me?

It is fragrance-free, which removes the most common trigger in neck creams. Always patch test first: a small amount behind your ear for 24 hours. If irritation happens, stop using it and email us. We will refund you.

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How long until I see a difference?

Most people notice softer, smoother skin in the first week. Visible changes in lines and firmness take 4 to 8 weeks of nightly use.

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How do I use it?

Squeeze a pea-sized amount through the steel head, glide upward from collarbone to jaw (5 strokes per section), and repeat nightly. Use SPF on your neck in the morning.

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How does the 8-week guarantee work?

Use it nightly for 8 weeks. If you are not happy with the difference, email truecontour.hq@gmail.com within 75 days of delivery and we will refund your first order, even if the tube is empty. No return needed. One claim per customer.

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How long does shipping take?

Orders are delivered in 10 to 14 days within the US. You will receive a tracking number by email as soon as your order ships. Bundles (3 or 5 tubes) ship free; a single tube ships for $8.

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Can I change or cancel my order?

Email truecontour.hq@gmail.com within 12 hours of ordering and we will do our best to update or cancel it before it ships.

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Do you ship outside the US?

Not yet. We currently ship to all US addresses, including APO/FPO.

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How do I contact you?

Email truecontour.hq@gmail.com. A real person replies within 1 business day.