Shipping policy
Processing & delivery Orders are delivered in 10 to 14 days within the US. You'll receive a shipping confirmation email with a tracking number as soon as your order ships. Delivery times can run longer during holidays or carrier delays; we'll keep you updated.
Shipping rates
- Bundles (3 or 5 tubes), and any order of $60 or more: free standard shipping
- Single tube (orders under $60): $8 standard shipping
Where we ship We ship to all 50 US states and APO/FPO addresses. We don't ship internationally at this time.
Order tracking Track your order from the link in your shipping email, or on our Track Order page.
Lost or delayed packages If your order hasn't arrived within 14 days, or your tracking hasn't updated in 7 days, email truecontour.hq@gmail.com and we'll make it right.
Changes, cancellations & incorrect addresses Please double-check your address at checkout. Email us within 12 hours of ordering if you need to change your address or cancel; we can only make changes before the order ships. We're not responsible for orders shipped to an incorrectly entered address.
Shipping FAQs
- Will I get an email confirmation? Yes: one when you order and another with tracking when it ships. Check your spam folder if you don't see them.
- Do you provide tracking numbers? Yes, for every order.