Refund policy
We stand behind TrueContour. If something isn't right, here's how we make it right.
The 8-Week TrueContour Guarantee Use TrueContour nightly for 8 weeks. If you don't see a difference you're happy with, email truecontour.hq@gmail.com within 75 days of delivery and we'll refund your first order in full, even if the tube is empty. No need to send the product back.
- Covers your first TrueContour order, including bundles.
- One guarantee claim per customer/household.
- Refunds go to your original payment method within 5 business days of approval.
Unopened products Unopened, unused tubes in original packaging may be returned within 30 days of delivery for a full refund of the product price. Email us first for return instructions. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Damaged or defective items Email truecontour.hq@gmail.com within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund at no cost to you.
Irritation or reactions Please patch test before first use. If you experience irritation, stop using the product and email us; we'll refund your order. If a reaction is severe or persists, consult a doctor.
How to start a refund or return
- Email truecontour.hq@gmail.com with your order number and the reason.
- We'll reply within 1 business day with next steps.
- Approved refunds are issued within 5 business days to your original payment method.